FAQ

New to our products? Get started here with a collection of frequently asked questions that cover the basics.

Frequently Asked Questions

Before contacting support

Before contacting support it is highly recommended that you go through our documentation. We have detailed documentation about each of our products that lists all the actions with step by step explanation. If you don’t find your answers there, we are always here to help! 

You can find our Documentation here! 

Where do I find my license key?

All your license keys are listed on your profile for all the products you have purchased with us.  You can find those by clicking here 

    Which API key to use?

    You have a MasterAPI key listed in your account that you can use to activate all the products you have in your account with us. Use the same key to activate any and all products. 

    API Activation error: No API Resource Found

    While you are activating your product license, use the Master API key available in your account. The “No API resource found” error is usually caused when you have the API key already activated against a product. A very simple way to resolve this is to head over to your account here and check for existing activations. You can delete the existing activation if you have any against each API and then activate it again from your dashboard and it should all work fine. If not, our support team is always here to help!

      Can I upgrade my license?

      In case the user already owns the Regular License and needs to buy the Extended License of the same product, there is no need to buy a full Extended License apart. It can be upgraded at any time. Please get in touch with the support team to get your upgrade coupon. 

      What is the difference between regular and extended license?

      Regular license:
      A regular license allows an item to be used in one project for either personal or commercial use by you or on behalf of a client. The item cannot be offered for resell either on its own or as a part of a project. Distribution of source files is not permitted.

      Extended license:
      An extended license allows an item to be used in unlimited projects for either personal or commercial use. The item cannot be offered for resell either on its own or as a part of a project. Distribution of source files is not permitted.

      System requirements

      Our products require that you have the Divi parent theme for WordPress installed. It is not included with this product.

      Here are the product system requirements:

      Server settings:

      PHP 5.6 or later
      upload_max_filesize (256M)
      max_input_time (300)
      memory_limit (256M)
      max_execution_time (300)
      post_max_size (512M)

      PHP Modules:
      php-xml or/and php-dom
      XMLReader
      PHP CURL module

      PHP.ini Settings:

      allow_url_fopen
      allow_url_include

      Have more questions?

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